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Rapido Trains UK
Rapido Trains UK2 days ago
Sometimes things go wrong - but we will always go the extra mile to resolve them.

A couple of weeks back a customer returned a model with an electrical fault. Obviously we were happy to replace it. However, a nameless Operations Manager (Andy) inadvertently sent out the wrong model.

Whist speaking with the customer to ensure we got the right model sent out the customer told us that route 115 was the best route but how they wished we created it in blue and cream with later style headlight arrangement.

Wanting to have a happy customer we set about finding a few spare bits and created a unique model for them by way of an apology for the absence of a Fleetline from their collection for several weeks.

Suffice to say we have a happy customer again!

We are always happy to help customers who have issues with our models and will do everything we can to help - if you have an issue please get in touch with us through our website.


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