Why is Rapido Trains order book method different?
Here at Rapido Trains UK, we don’t want to over produce or under produce our models. Therefore, we utilise an order book method which allows us to produce to order.
In practice, when we announce a new product we typically open our order book, allowing you to place orders on our website, or via our retail partners. Order books usually stay open for at least two months, but can be longer depending on the project. We announce order book deadline’s in our Newsletter the month before, and once the order book closes we go into production based on the number we have sold. Sometime products will be announced early and the order book will not open until later in the project.
Don’t delay placing your order either direct or with your local retailer – you might miss out as some retailers only take stock for their hard orders!
Why can’t I order different product types in the same order?
Unfortunately, this is a technical limitation of our website. Our products are made in batches (of the same type) which means that they will arrive (and be sent to you) at different times.
If you order say, a CR123 and a Jones Goods, they will arrive at different times to us as they are manufactured seperately. The website sees your order as one item and therefore won’t let us process it until both items are in stock – which leaves you waiting. To avoid this and ensure you get your models as soon as they are available the shop will only allow you to purchase items with the same expected delivery date – it will allow you to buy multiple liveries/numbers of the same product.
Unfortunately, this means you need to place two orders if you wish to purchase two different types of model. We know this is not ideal but we know that you will want to receive your models in a timely fashion so have taken this decision whilst we search for a better solution.
I’ve seen your products cheaper elsewhere. Will you match this price?
All the products that we sell direct on our website are sold at full retail price. We do not discount our prices. This is part of our policy of supporting model shops because we do not want to get into a situation where we end up under cutting our own stockists.
I have placed an order but have had no confirmation email?
Please check your spam email – occasionally our emails can unfortunately be treated as spam. If you still do not have an email after a few hours please contact us using the form on our site or by email to [email protected].
I’ve placed an order, but it has not yet been shipped?
For items in our warehouse, we aim to ship within 5 working days of the receipt of your full payment. Usually, it is a lot less! If we encounter issues or have a period of high demand we will let you know.
My order has arrived but it is faulty – what do I do?
Please accept our apologies. Unfortunately, these things do occasionally happen, so please contact us using the warranty form on the page below
What payment methods do you support?
We can accept credit / debit cards, and PayPal.
Can you take orders over the phone?
Yes, call us on 0330 460 9496 and select order enquiries on our menu system.
Can you take orders from outside the UK?
We certainly can for most parts of the world. For Europe and other selected countries you can use our website to place your order. If for any reason your country is not accepted at checkout simply contact us we we ill do what we can to help.
If I am ordering from outside the UK can I do so without VAT?
Of course you can! Whilst you are shopping the prices will show including VAT. However, once you get to the checkout page and enter your non-UK shipping and billing Address, and the website will automatically remove all VAT from your order.