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Terms & Conditions

Prices

All our product prices are listed on the website. From time to time it may be subject to change and we reserve the right to do so without prior notice. Any orders being processed during any change period will be honoured at the original rate.

Orders

Payment of the non-refundable deposit is due at the time of ordering. Links to pay the remaining balance will be sent when the products arrive with us at Rapido Trains UK. Customers will be give 60 days to make their balance payment. After this time their order will be taken back into general stock.

Lead Times

Where an item is in stock it is our aim to ship it within 5 working days.

Shipping

All orders within the United Kingdom are sent by Royal Mail Tracked 48.

Items are thoroughly packaged in sturdy boxes and padded where required to best prevent any damage during transport. Should you receive your items damaged we will be only too happy to replace them.

Cancellation and Returns

Order for products from our website have a standard “cooling off” period of 14 days whereby any products returned to us in unopened and undamaged condition will be refunded, including the initial postage. Return postage is NOT refunded unless the item is damaged or incorrect.

Please contact us via the contact form or email us at customerservice@rapidotrains.co.uk

Personal Information

We take keeping your personal information secure very seriously. When using our website and placing an order your personal information (including email addresses, telephone numbers and postal addresses) will be held on secure servers.

For further information, please refer to our privacy policy.

Intellectual Property Rights

All products remain the intellectual property of Rapido Trains Ltd.

Other

Occasionally we may need to make changes to our Terms & Conditions, website, price structure, services or any other item. We reserve the right to make these changes whenever required and without prior notice. Any changes we make will not affect outstanding orders.

If you have any questions about our Terms & Conditions (or any other matter) we would be only to pleased to hear from you via our contact form or email us at customerservice@rapidotrains.co.uk