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Privacy Policy

Who are we

Rapido Trains Ltd is a model railway manufacturing business based in the UK.

Personal Data in relation to the contact us form

By submitting your name, e-mail and comments via our Contact Us page you consent to your information being stored in our systems and accessed by relevant staff.

Personal Data in relation to the Newsletter

By signing up to our e-Newsletter, you consent to your name and e-mail address being stored in our database for the purposes of sending Rapido Trains e-Newsletters. You can remove your details from our database at any time using the SafeUnsubscribe link at the bottom of each Newsletter e-mail. Our Newsletter mailing system is provided by Constant Contact.

Web address

Our website address is: https://rapidotrains.co.uk

Cookies

We only operate with strictly necessary cookies that are required for the fundamental operation of the site.

No personal information is ever held in these cookies. Their use is for remembering user preferences, items in cart and payment functionality.

Further cookie information can be found below for the systems this site is built on:

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics

We use Google Analytics so we can improve the website experience and product offerings by analysing user traffic through our site. We anonymize IP addresses passes to Google to provide privacy for our end user. Google thus only tracks the website URL’s visited and collects no information that could be used to identify the end user. You may at any point turn off Google Analytics HERE??

Facebook Pixel

We use Facebook Pixel as a means to track our social media marketing and advertising. You may at any point turn off Facebook Pixel HERE??

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Raising a Complaint / Submitting a Data Erasure Request

Complaints and data erasure requests can be submitted using the contact us page.