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Privacy Policy

Rapido Trains Ltd is a model railway manufacturing business based in the UK.

Personal Data in relation to the ‘contact us’ form.

By submitting your name, e-mail and comments via our Contact Us page you consent to your information being stored in our systems and accessed by relevant staff.

Personal Data in relation to the Newsletter.

By signing up to our e-Newsletter, you consent to your name and e-mail address being stored in our database for the purposes of sending Rapido Trains e-Newsletters. You can remove your details from our database at any time using the SafeUnsubscribe link at the bottom of each Newsletter e-mail. Our Newsletter mailing system is provided by Constant Contact.

Personal Data in relation to an order.

When placing an order, we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us. Information provided will be held indefinitely but you may submit a data erasure request using our contact us form. Please note that we are required to keep order information under UK and EU legislation for the purposes of accounting, tax, and vat, so any requests may be limited by those legislations.

We operate using two payment gateways, Stripe & PayPal. In both instances, only information required to complete the payment process is sent to these third parties. Further information about Stripe & PayPal can be found at the below links:

Shipping information will be used / held by the Royal Mail and or other couriers in order to complete the handling of your order.

Web address.

Our website address is: https://rapidotrains.co.uk

Cookies.

We only operate with strictly necessary cookies that are required for the fundamental operation of the site.

No personal information is ever held in these cookies. Their use is for remembering user preferences, items in cart and payment functionality.

Further cookie information can be found below for the systems this site is built on:

Embedded content from other websites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data.

Visitor comments may be checked through an automated spam detection service.